Privacy Policy

Last updated: {10/ 01/ 2025}

Fort Collins Junk & Demo (“Company,” “we,” “us,” or “our”) provides junk removal and demolition services in Colorado. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our websites (including fortcollinsjunkremovalanddemo.com and any related pages), contact us, or participate in our text‑message (SMS/MMS) communications.

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1) Information We Collect

Personal Information you provide

• Name, email address, phone number, address, project details, photos/videos you upload.
• Payment information (processed by our payment processor; we do not store full card numbers).
• Your communications with us (calls, emails, forms, SMS/MMS).

Automatically collected information

• Device/usage data such as IP address, browser, pages viewed, and timestamps via cookies and similar technologies.

SMS/MMS program data

• Opt‑in/opt‑out time stamps, message content, delivery status, short codes/long codes, and your responses.

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2) How We Use Information

• Provide and schedule services, quotes, and customer support.
• Send service updates, appointment reminders, estimates/invoices, and promotional messages only if you have opted in.
• Improve our website and services, analytics, fraud prevention, and legal compliance.

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3) Text Messaging (SMS/MMS) Terms

By opting in to receive text messages from Fort Collins Junk & Demo, you agree to the following:

• Message Types: service notifications (e.g., appointment updates), transactional messages (e.g., estimates/invoices), and occasional promotions.
• Frequency: Varies. Typically 1–4 msgs/month for promos; service messages are sent as needed for your job.
• Cost: Msg & data rates may apply.
• Opt‑Out: Text STOP to end. You will receive a confirmation message and no further messages will be sent, except required service/administrative confirmations.
• Help: Text HELP for help or contact us at (970) 694‑7523 or [email protected].
• Consent: Consent is not a condition of purchase. You can obtain services without subscribing to promotional texts.
• Carriers: Carriers are not liable for delayed or undelivered messages.

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4) Legal Bases & Colorado Privacy Act (CPA)

Where applicable, we process Personal Information with your consent, to perform a contract, to comply with law, and for our legitimate interests (e.g., service improvement and security). Colorado residents have rights to access, correct, delete, and opt out of certain processing. To exercise rights, email [email protected]. You may appeal any denial by replying “appeal” to our response.

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5) Sharing Information

We share data with:

• Service providers (e.g., scheduling, payment processing, CRM, SMS platforms such as OpenPhone/Twilio) under contracts that restrict use to our instructions.
• Legal/Compliance when required by law or to protect rights, safety, or property.
• Business transfers in the event of a merger, acquisition, or sale of assets.

We do not sell Personal Information. We do not share SMS consent lists with third parties for their own marketing.

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6) Data Retention & Security

We retain data only as long as necessary for services, compliance, and dispute resolution. We use reasonable administrative, technical, and physical safeguards to protect information. No method is 100% secure.

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7) Your Choices

• Cookies: You can control cookies via your browser settings.
• Email/SMS: You can unsubscribe from emails via the link in the email and opt out of SMS by texting STOP.

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8) Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect Personal Information from children.

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9) Changes to This Policy

We may update this Privacy Policy. The “Last updated” date will reflect the latest revision. Material changes will be highlighted on this page.

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10) Contact Us

Fort Collins Junk Removal & Demo
Fort Collins, CO
Phone: (970) 694‑7523
Email: [email protected]

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